Staff throughout the hotel were warm and welcoming. They let us check in with no extra fee and they were absolutely nice and kind, very helpful all of them every time and always ready to help you with a smile. They know their job and they met my expectations. Location is good: right next to the busy shopping/eating area in Ueno. Lots of good places to eat nearby, convenience stores round the corners and Ameyoko was a stone's throw away. The hotel is kind enough to upgrade our two small double bed rooms to full double bed rooms. There is a parking lot just beside the hotel. Overall, the service was good. Very polite staff. Highly recommended.