Each and every staff was amazing. I attended the Travel Connect event. From Ernesto providing me a rate, Jennifer Goodwin, who responds promptly, front desk team (2 ladies worked in the evening of 04/30 around 9:30 PM, every single staff who assisted in the elevator (I remember Ismael), the server in the bar (Anton), room service and doorman during my night stay. The last best service similar to what I have experienced at the Pierre was when I was at the Four Seasons George V is Paris. The building has an odor of an old property, but anyone who travels and has stayed in an old or historic hotel would know what to expect. The staff made so much of a difference; At the end of the day, it's all about outstanding service and The Pierre definitely executed perfect service across the board. I am in love with your hotel.