Heavenly place, pleasant, cozy, general climate. Excellent infrastructure. Great for resting, playing sports and having fun with the family. We were in a large group with a teenager and a baby, and wanted to stay close we thought we could not opt for The Reserve, but it was pure lack of information. We received an email days before we arrived to inquire of our needs and I took the opportunity to inquire about location of the apartments and inquire about up-grade, but they did not return me. The apartments overlooking the garden are large and very comfortable, but the decor needs renovation. We stayed in wing 37 which is very close to the lobby, pools and restaurants, but be aware as there are no elevators in this category and the building has 3 floors. We stayed on the second floor and despite the initial fright, the stairwell is well made and was not bad. The overall experience was very good.