The staff is as professional as you would expect from such a luxury hotel, but what impressed us most of all was the General Manager, who was always around and personally made sure everyone was well looked after. The rooms were spacious, clean,and well-appointed. These days I prefer walk-in showers, rather than climbing into the tub to use the shower. The breakfast buffet was amazing! Everyhing from dim sum to omelets, fresh fruit,cereals,fresh pastries, cheese assortment, etc. All very good and well-prepared. Coffee could have been served hotter. The pool area was very relaxing, though not very large for such a big hotel.