Intercontinental Hanoi Westlake Hotel

A very nice hotel close to the old quarter (road under contraction, otherwise 10 mins taxi can get you to the old quarter). We reserved for a suite and it's quite big, with wooden furniture and wooden floor, very traditional but yet clean and tidy. Club staff are very helpful and maintain high quality of service. The only problem is about the lighting for ladies to do make up. There is separated mirror lighting but that's a bit yellowish. Highly recommend club rooms as we tried the breakfast in the bigger buffet restaurant at the lobby, that's just not what we want. Staff chatting at the entrance, can't understand English properly, and very very slow.

Hanoi is a hectic loud city, but staying at the InterContinental Westlake, was peaceful and welcoming. Getting to the City's center was easily done with the wonderful door staff who were happy to help us get a taxi. The staff made sure we got to where we needed by communicating with the taxi drivers on our behalf. The concierge desk was very good with recommendations as well. The breakfast was the best we had in Vietnam. The variety and quality were excellent as were the attentive servers. Don't miss the breakfast!

Had a three night stay on a business trip. Had some issues with the WiFi and the ironing board when first arriving but they were corrected. The rooms were nice. A/C was good as it was hot outside. Breakfast was fine. These rooms were on the water so the mosquitoes were an issue if you wish to be on the balcony. The staff was friendly. Had fun at the bar watching the semi-finals of the world cup at 1:00 am in the morning.

Not too far from the center of Hanoi either, and with excellent shuttle/taxi service, but in the calm area of the huge Westlake so offering you rest and a quiet hideaway from the hectic Hanoi day- or nightlife. The rooms on the lake are lovely as is the buffet breakfast. The restaurant manager takes feedback seriously, and that is commendable. Unfortunately, we found the hotel and staff not really up to scratch especially when you're paying about $200 US/night.

We thoroughly enjoyed our stay at the hotel. Everything was perfect from start to finish. We were picked up from the airport by a friendly lady with a big smile who assisted us with our luggage and showed us to our driver. Upon arrival we were personally greeted by the Director of Rooms, Erik Daniels, from my home country who checked on us several times during our stay to see if everything was still fine. An intriguing and valued gesture. Hotel location is great, just away from the busy and loud city center but just 15 minutes away by taxi/Uber which will set you back just 2. All other staff, from concierge to bellmen to front-office and breakfast staff was always friendly and offered great service. Our room was spacious and luxurious, and we received a large basket of fresh fruits. There are also a Bose sound system and a state of the art Illy espresso machine in the room. The hotel gym is the largest and best-equipped gym I've seen in a hotel so far. The breakfast is extensive, with foods ranging from fresh eggs made to order, to Western, Chinese, Japanese and Korean options. Also, the cappuccino which is made to order is great. There was one very small issue during our stay which was immediately resolved perfectly and Guest Relations and F&B manager checked up on us several times to see that everything was still fine.