The front desk agent upgraded my room as well as my parents room. We stayed there for about a week and after only one day there the whole staff was treating us as if they had known us their whole lives. The restaurant staff loved my daughter and made a big deal about seeing her every morning for breakfast. One morning my husband and I left her with my parents and when we showed up at the restaurant without her and the whole staff was acting sad and wanted to see her. Traveling with a kid is never easy but the staff at this hotel made it very easy for us. We loved the pool, had a blast on the slide, and the little sandy beach kids areas was awesome for the kids. It was also really cool to watch the manta rays at night. If we ever return to the big island I will absolutely be staying at this hotel.