From the minute we arrived at the Park Inn, staff were very friendly and welcoming. Staff were helpful with all general requests and inquiries they are also very polite and courteous. The hotel is located a short tram ride from the old town (main area of Prague city), only four stops on the tram line that ran's along the river front located a 4/5 minutes walk from the hotel. The hotel was lovely looking. It is very clean, modern interior and room furnishings in great condition (overall good value for money). Rooms were a little small but as we were out sightseeing and enjoying the city during the day or night it was fine. Prague is such romantic city, especially around Christmas with the festive markets and cold weather. What made our trip extra special was on arrival the hotel provided complementary Champagne because we were celebrating our mini moon, and on the day of my partners birthday they left another bottle of bubbly and a small cake. Such a wonder trip and a great experience. Thank you Park Inn.